Refund policy

Thank you for shopping with us at Mana Gems Hawaii. We take great pride in offering exquisite handcrafted jewelry inspired by the natural beauty of Hawaii. Please review our return policy below for information on returns and exchanges:

1. Returns and Exchanges:

  • Due to sanitary reasons and the nature of our products, we regret to inform you that we do not offer returns unless you need a size exchange.
  • All sales are final. We encourage customers to carefully review product details, including measurements and materials, before making a purchase.

2. Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order.
  • We will work with you to resolve the issue promptly and ensure that you receive a replacement. 

3. Non-Returnable Items:

  • In addition to jewelry items, certain other products may also be non-returnable due to sanitary reasons or customization. These include but are not limited to:
    • Pierced earrings
    • Personalized or custom-made items
    • Items that have been worn or used

4. Return Shipping:

  • As we do not offer returns or exchanges, customers are responsible for the shipping costs associated with returning items to our store.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return package is delivered safely.

5. Refunds:

  • Refunds are only provided in cases of defective or damaged items that cannot be replaced.
  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Contact Us:

  • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at Mana Gems Hawaii.
  • We're here to assist you and ensure that you have a positive shopping experience with us.

Mahalo for choosing Mana Gems Hawaii. We appreciate your support and understanding of our return policy. If you have any further questions or require assistance, please feel free to reach out to us.