Shipping policy

Thank you for choosing to shop with us at Mana Gems Hawaii. We are delighted to provide you with exquisite handcrafted jewelry inspired by the natural beauty of Hawaii. Below, you'll find our shipping policy to ensure a smooth and enjoyable shopping experience:

1. Shipping Zones:

  • We offer shipping within the United States and internationally.
  • For domestic orders, we ship to all 50 states, including Hawaii and Alaska.
  • International shipping is available to select countries. Please refer to our checkout page for the list of countries we currently ship to.

2. Processing Time:

  • Orders are typically processed and shipped within 1-3 business days from the date of purchase.
  • Please note that processing times may be slightly longer during peak seasons or holidays.

3. Shipping Methods:

  • Domestic Orders: We offer standard shipping and expedited shipping options for domestic orders.
  • International Orders: International orders are shipped via standard international shipping.

4. Shipping Rates:

  • Shipping rates are calculated based on the shipping destination, package weight, and shipping method selected during checkout.
  • Customers can view the estimated shipping costs for their order at the checkout page before completing their purchase.

5. Shipping Providers:

  • We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
  • Domestic orders may be shipped via USPS, UPS, or FedEx, depending on the selected shipping method and destination.
  • International orders are shipped via USPS International or another international carrier.

6. Estimated Delivery Times:

  • Delivery times vary depending on the shipping method selected and the destination.
  • For domestic orders within the United States, standard shipping typically takes 3-7 business days, while expedited shipping may take 1-3 business days.
  • International shipping times vary depending on the destination country and customs clearance procedures. Please allow 7-21 business days for international delivery.

7. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
  • You can track the status of your package using the provided tracking number through the carrier's website.

8. Shipping Restrictions:

  • We comply with all shipping regulations and restrictions, including those specific to shipping from Hawaii.
  • Some items may be restricted from international shipping due to customs regulations or import restrictions. Please contact us for more information if you have any concerns about shipping restrictions to your country.

9. Lost or Stolen Mail - Tracking Indicates Delivered But No Package Arrived:

If you encounter any shipping inquiries or issues, we kindly ask that you direct them to Route or USPS. We understand that this can be a distressing situation, however, once the package is in the hands of USPS, it is beyond our control. Please note that we are not responsible for lost or stolen items, as it is USPS's responsibility to ensure safe and successful delivery.

In cases of shipping/delivery issues, we highly recommend reaching out to USPS directly by completing the following forms: 1) Help Request Form and 2) Missing Mail Search Request.

For customers who opted to include Route Package Protection with their purchase, please be aware that you may also contact Route Package Protection for any shipping inquiries or issues, such as delays, losses, damages, or thefts. However, please note that Route will only assist customers who have added Route Package Protection to their purchase.

We strongly advise safeguarding your purchase by adding Route Package Protection to your cart during checkout to ensure coverage for any potential transit issues. Route is an e-commerce shipping insurance service that promptly resolves shipping problems by reimbursing the subtotal of your order (excluding tax, shipping, custom, and duty fees) in the event of loss, damage, or theft during transit.

For a comprehensive overview of Route's official protection policies, please refer to Route Package Protection Policies or Policy Summary: Route App, Inc.

You can also contact Route Support regarding any order issues or to file a claim using the provided links.

To stay updated on real-time shipping updates, visual order tracking, package protection, and seamless claim filing, we recommend downloading the Route App.

By placing an order with us, you acknowledge and agree to abide by all terms and conditions outlined in our shop policies.

If you have any questions or special requests regarding shipping, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

Mahalo for choosing Mana Gems Hawaii.